On June 6, the Information Office of Liaoning Provincial People’s Government held the first press conference of a thematic series titled “Building a First-Class Business Environment”. The conference provided an overview of Liaoning’s efforts this year to construct an optimal government service environment, with a particular focus on deepening the standardization and regulation of executive power and advancing the streamlining of administration and delegation of power.

Since the beginning of the year, the Liaoning government has placed a strong emphasis on addressing prominent concerns of the people and business entities by deepening reforms in key areas and optimizing government services, to create a more favorable business environment. A recent sample survey has shown that the satisfaction rate regarding the business environment among the people and business entities in Liaoning reaches approximately 90%.

Focusing on activities conducted by individuals and enterprises throughout their life cycle, the Liaoning government will integrate separate “items” handled by different departments into a “one-stop-shop” for enterprises and individuals through the continuous deepening of reforms. The government has formulated business standards, specifications and technical guidelines for 35 “one-stop” services (14 for enterprises and 21 for individuals), including business start-ups and newborn registration, ensuring uniform standards across the province. This is achieved through a streamlined process of “one notification, one form, one set of materials, and one procedure”, which significantly reduces the time, steps, certifications, and turning times required for enterprises and individuals to handle these matters, resulting in a significant increase in a sense of satisfaction and accomplishment.

The Liaoning government is continuously promoting “one-stop” online services. The number of registered users on the Liaoning Integrated Online Service Platform has exceeded 51 million, with a total of 288 million transactions completed, ranking eighth in China. The Liaoshitong App, a comprehensive mobile application software that provides government services and information inquiry functions for people in Liaoning, has launched 3,050 application scenarios across 942 categories, with about 1.91 million monthly active users, 231 million cumulative downloads, and 15 billion completed transactions. According to the survey, 90.5% of enterprises believe that the Liaoning government has achieved “one-stop” online services and 80.9% believe that transactions can be processed immediately.

Liaoning is fully leveraging the role of the 12345 hotline platform as the general customer service representative for government services, implementing intelligent upgrades to enable immediate response to complaints, and even proactively handling issues before they are officially reported. Meanwhile, the government is exploring the integration reform of “12345 platform + grids” and building a six-level linkage work system that includes the provincial, municipal, district, street, community, and grid levels. This is aimed at creating a social governance model at the grassroots level based on the “12345 platform + grids” system, which is able to cover every corner of the community and meet the various needs of enterprises and the public. In addition, the government has launched a “Snap and Report” feature on the 12345 platform, enabling every market participant and citizen to become a “grid attendant” or “supervisor” for the government, further innovating the social governance model.